Please give at least 24 hours notice before any
cancellation. We work in a time based industry. If a client cancels at the last
minute, or fails to show for their appointment a stylist is left with an unused
space of time. We also have a waiting list, so by cancelling at the last minute
you are stopping another client using the space. We have the right to charge
full price for an appointment cancelled at the last minute. We will do so if
this happens repeatedly.
Our packages come with their own terms and conditions, and can
be found online on purchase of these, or ask our receptionist on purchase.
Our discounted gift vouchers can only be used on services, these
cannot be used to buy products.
Only one discount/offer may be applied at any one visit.
You cannot use a voucher to buy a package.
We very rarely have complaints, but sometimes these things
happen.. in the unlikely event that you do not like your hair, We do not offer
any refunds on any service, however we guarantee that we can make you love your
hair by doing it again for free, and will offer you a free service in the
If in the unlikely event you decide you don’t like your products purchased
which were recommended by one of our stylists we will happily replace this with
another product, a week after purchase. We can only replace if a reasonable
amount has been used. We cannot offer refunds on any product that have been
used or opened.