Cancellation policy

Please give at least 24 hours notice before any cancellation. We work in a time based industry. If a client cancels at the last minute, or fails to show for their appointment a stylist is left with an unused space of time. We also have a waiting list, so by cancelling at the last minute you are stopping another client using the space. We have the right to charge full price for an appointment cancelled at the last minute. We will do so if this happens repeatedly.


Offers and vouchers.

Our packages come with their own terms and conditions, and can be found online on purchase of these, or ask our receptionist on purchase.

Our discounted gift vouchers can only be used on services, these cannot be used to buy products.

Only one discount/offer may be applied at any one visit.

You cannot use a voucher to buy a package.  

Refund policy

We very rarely have complaints, but sometimes these things happen.. in the unlikely event that you do not like your hair, We do not offer any refunds on any service, however we guarantee that we can make you love your hair by doing it again for free, and will offer you a free service in the future!

If in the unlikely event you decide you don’t like your products purchased which were recommended by one of our stylists we will happily replace this with another product, a week after purchase. We can only replace if a reasonable amount has been used. We cannot offer refunds on any product that have been used or opened.