Please give at least 24 hours notice before any
cancellation. We work in a time based industry. If a client cancels at the last
minute, or fails to show for their appointment a stylist is left with an unused
space of time. We also have a waiting list, so by cancelling at the last minute
you are stopping another client using the space. We have the right to charge
full price for an appointment cancelled at the last minute. We will do so if
this happens repeatedly.
We reserve the right to not feel intimidated at work.
we reserve the right to refuse a service, should the client be abusive, under the influence of drugs or alcohol, or are seen to be talking to the staff in an abusive or aggresive manner. Should this happen, the client will be asked to leave, and failure to do so will result in calling the relevant authorities.
Our packages come with their own terms and conditions, and can
be found online on purchase of these, or ask our receptionist on purchase.
Our discounted gift vouchers can only be used on services, these
cannot be used to buy products.
Only one discount/offer may be applied at any one visit.
You cannot use a voucher to buy a package.
should the owner of the voucher or package fail to attend an appointment, the package or voucher will be forfeited and that service will be lost.
We very rarely have complaints, but sometimes these things
happen.. in the unlikely event that you do not like your hair, We do not offer
any refunds on any service, however we guarantee that we can make you love your
hair by doing it again for free, and will offer you a free service in the
future! In the event of you not being happy with your hair, we will invite you back to the salon for us to look at your hair, find out what the problem is and of course fix it for free. We will NOT entertain this if you or any of your party are aggresive towards our staff. We will not discuss your hair with anybody else, so would appreciate talking to you alone, please do not bring spouses or partners along for this visit as we won't discuss any problems with them.
If in the unlikely event you decide you don’t like your products purchased
which were recommended by one of our stylists we will happily replace this with
another product, a week after purchase. We can only offer a refund if a reasonable amount has been used. . We cannot offer refunds on any product that have been completely used or damaged.